Privacy Policy

Elevate Universal (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website Elevate Universal (“the Site”).

Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

Name, email address, postal address, phone number

Payment and billing details (processed securely via third-party providers, we do not store full card details)

Account login details (if you register with us)

Information we collect automatically

IP address, browser type, device information, and usage data (through cookies and analytics tools)

Shopping cart and order history

Information from third parties

Payment providers (e.g., Stripe, PayPal)

Delivery partners (to fulfil your order)

How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders

To manage your account and provide customer service

To send order confirmations, shipping updates, and relevant notifications

To improve our website, products, and services

To comply with legal obligations (tax, fraud prevention, etc.)

With your consent, to send you marketing emails or newsletters (you can unsubscribe anytime)

Legal Basis for Processing

We process your personal data under the following lawful bases (as required by GDPR):

Contractual necessity – to process your purchases and deliver goods

Legitimate interests – to improve our services, prevent fraud, and secure our website

Legal obligation – to comply with tax, accounting, and consumer protection laws

Consent – for marketing communications and optional cookies

Sharing Your Information

We may share your data with trusted third parties, including:

Payment processors (Stripe, PayPal, etc.)

Shipping and delivery companies

IT and website hosting providers

Professional advisers (accountants, legal advisers)

Regulatory bodies if required by law

We never sell or rent your personal data to third parties.

Cookies & Tracking

Our website uses cookies to improve functionality and user experience. Cookies help us:

Remember your cart and preferences

Analyse website traffic via analytics tools (e.g., Google Analytics)

Deliver relevant marketing content

You can manage or disable cookies via your browser settings. 

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above.

Order and payment records are retained for at least 6 years to comply with Irish tax and accounting obligations.

Marketing data is retained until you withdraw consent.

Data Security

We take appropriate technical and organisational measures to protect your personal data.

All payment information is encrypted and handled securely by our payment providers.

Despite our efforts, no online transmission is 100% secure.

Your Rights (Under GDPR)

You have the following rights regarding your personal data:

Right to access – request a copy of the data we hold about you

Right to rectification – correct inaccurate or incomplete data

Right to erasure (“right to be forgotten”)

Right to restrict processing

Right to data portability – request a transfer of your data to another provider

Right to object – to processing based on legitimate interests or direct marketing

Right to withdraw consent – where processing is based on consent

To exercise your rights, contact us at: elevateuniversal.team@gmail.com

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., EU Commission-approved standard contractual clauses).

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

elevateuniversal.team@gmail.com